The SkyCity casino has proved to be a good host and they are responsible enough to be the best casino in Auckland. For realising its goal, they have a Host Responsibility Programme. The casino’s integrity in operating with full care and caution and ensuring that international standards and safety is observed are a part of its core functionality.
Many national and international experts and research agencies make robust plans for the casino for prevention and minimisation of risks. The SkyCity Entertainment Group has emerged as the epitome of sustainability.
Staff Training
All the staff of the casino are made aware and trained about serving the alcohol responsibly, identifying problem gambling with its awareness programs and promoting responsible gambling among games.
Containing and minimising harm from gambling
SkyCity Casino is associated with the certified problem gambling service providers for providing assistance and support to players and others who have been impacted by gambling.
The casino never withheld any information about problem gambling. Rather they provide necessary information with exclusion options for support in problem gambling services such as gambling support helplines and both online and in-person counselling.
Promoting a safe and enjoyable gaming environment
Casino observes the following measures for maintaining safety and security in gambling premises: –
- All practicable and possible measures are implemented to ensure the entry of competent adults into the gaming area. No underage person can enter the gaming area. In New Zealand, a person who has completed 20 years of age can enter and gamble in the casino.
- Any person causing disruptions in the game or creating an unnecessary ruckus, reflecting abusive and violent behaviour, or is otherwise posing a threat to everyone may be asked to leave the premises.
- People in a state of intoxication are barred from entering.
- Customers or guests found to be indulged in loan sharking or money laundering will be escorted out.
- SkyCity casinos follow local and national legislation rules in designating certain parts as non-smoking and smoking zones.
- Everyone who desires to enter the premises of SkyCity casino is expected to wear neat, tidy and appropriate attire.
How do they promote responsible gambling?
The casino administration acknowledges that its customers may be suffering from problem gambling. They feel obliged to support the families of these people. They offer help to anyone who shows symptoms of abnormal gambling behaviour such as: –
- Disruption in the normal flow of life due to gambling
- Feeling depressed after gambling
- Trying very hard to win after losing
- Indulging in gambling to deflect any worry or trouble
- Change in sleeping schedule and eating habits due to gambling
- Vulnerable to loan sharks and acquiring loans to pay off gambling debts
- Committing or becoming a part of any illegal activity to support a gambling habit
- Showing signs of self-harm after gambling
The casino takes measured steps such as training staff and controlling the amount of alcohol served as a responsible host. They may take disciplinary action such as excluding someone from entering the premises if they pose a threat to the casino or themselves. In this way, the SkyCity casino promotes responsible gambling.